Business Insurance Sales Manager
About The Position
The Business Insurance Sales Manager manages a direct sales team selling multiline insurance products to prospective customers, primarily through inbound calls. The role leads day-to-day team operations, holds team members accountable for organizational objectives, initiatives, and processes, and supports improvements in team performance and individual development. The position is hybrid for employees living within 50 miles of a Farmers corporate office, with at least three days in the office and up to two days virtual. Applicants living farther away may still be considered. The listed job location is Grand Rapids, Michigan. The work is performed indoors in a climate-controlled office or at an approved alternative work location. Jobs in this category require rare, if any, travel.
Requirements
- High school diploma or equivalent.
- Property and Casualty insurance license required upon hire.
- At least 1 year of business insurance sales and call center experience.
- Excellent judgment and decision-making skills.
- Effective interpersonal skills.
- Ability to influence internal and/or external constituents.
- Ability to acquire knowledge in the area of specialty.
- Ability to inspire and develop staff.
- Ability to coach others in selling techniques.
- Demonstrated problem-solving skills.
- Strong technical aptitude.
Nice To Haves
- Bachelor’s degree.
- People leadership experience.
- Direct sales experience.
Responsibilities
- Monitor daily, weekly, and monthly team performance, including sales, customer experience, quality, efficiency, and compliance, using call listening, side-by-sides, and one-on-one coaching.
- Recommend actions to address performance deficiencies.
- Work with a manager to create and implement sales and operational plans to improve team performance and develop employees’ skills.
- Ensure team members meet individual and team performance goals.
- Implement performance management, including corrective action when applicable.
- Inform leadership about team performance.
- Manage daily team operations, including timecards, work schedules, lunches, breaks, and appropriate system access.
- Communicate company strategies related to products and philosophies and ensure the team understands them.
- Work with a manager to investigate and resolve escalated customer issues in a timely manner.
- Perform other duties as assigned.
Benefits
- Competitive salary commensurate with experience, qualifications, and location.
- Bonus opportunity based on company and individual performance.
- 401(k).
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health Savings and Flexible Spending Accounts.
- Life insurance.
- Paid time off.
- Paid parental leave.
- Tuition assistance.
- Meaningful volunteer projects.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
