Client Manager - Business Insurance

Marsh•Cedar Rapids, IA

8d•Hybrid

About The Position

As a Client Manager on the Business Insurance team at Marsh McLennan Agency (MMA), you will provide timely and accurate service to clients and support Sales Advisors with the sale and service of new and existing business. You will develop relationships with clients, Sales Advisors, and carrier representatives. The position supports business insurance clients through quoting, marketing, proposals, policy processing, coverage reviews, document accuracy, service requests, and communication with insurance carriers. The role is hybrid.

Requirements

High school diploma or equivalent.
Property & Casualty insurance licenses.
Experience working with business insurance, particularly multiple lines of coverage.
Experience in a client-facing role involving long-term relationship building.
Ability to manage an established book of business.
Ability to organize and prioritize varied projects and tasks effectively and on time.
Ability to work independently and as part of a team.
Excellent written and verbal communication and interpersonal skills.
Strong attention to detail and accuracy.

Responsibilities

Gather appropriate information from clients to support insurance quotes.
Assist with marketing new and renewal business to appropriate insurance carriers.
Prepare formal insurance proposals and assist with presenting them to clients.
Process new and renewal business and ensure required information and documentation are submitted accurately and on time.
Assist Sales Advisors with client coverage reviews, renewal meetings, and audits.
Review insurance policies and related documents for accuracy and ensure timely corrections.
Respond to client service requests, including answering questions, making changes, and preparing policy documents.
Serve as a liaison between clients and carrier representatives to resolve policy or coverage questions and issues.