Business Insurance Sales Manager

Farmers Insurance • East Grand Rapids, MI

3d • Hybrid

About The Position

The Business Insurance Sales Manager manages a direct sales team selling multiline insurance products to prospective customers, primarily through inbound calls. The role leads the team’s day-to-day operations and holds team members accountable for organizational objectives, initiatives, and processes. The position is based in Grand Rapids, Michigan, in a hybrid work environment for employees living within 50 miles of a Farmers corporate office: at least three days in the office and up to two days virtual. Applicants beyond 50 miles may also be considered.

Requirements

• High school diploma or equivalent.
• Property & Casualty insurance license required upon hire.
• At least 1 year of business insurance sales and call center experience, preferably in direct sales.
• Excellent judgment and decision-making skills.
• Effective interpersonal skills.
• Ability to influence internal and/or external constituents.
• Willingness to acquire knowledge in the area of specialty.
• Ability to inspire and develop staff.
• Ability to coach others in selling techniques.
• Demonstrated problem-solving skills.
• Strong technical aptitude.

Nice To Haves

• Bachelor’s degree preferred.
• People leadership experience preferred.

Responsibilities

• Monitor daily, weekly, and monthly team performance, including sales, customer experience, quality, efficiency, and compliance, using call listening, side-by-sides, and one-on-one coaching.
• Recommend courses of action to address performance deficiencies.
• Work with the manager to create and implement sales and operational plans that improve team performance and develop individual team members’ skills.
• Ensure team members meet individual and team performance goals.
• Implement performance management, including corrective action when applicable.
• Inform leadership of team performance.
• Manage daily team operations, including timecards, work schedules, lunches, breaks, and appropriate system access.
• Communicate company product strategies and philosophies to team members and ensure the team understands them.
• Work with the manager to investigate and resolve escalated customer issues in a timely manner.
• Perform other duties as assigned.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Meaningful volunteer projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED