Business Insurance Account Manager

Marsh McLennan•Orland Park, IL

4h•Hybrid

About The Position

Marsh McLennan Agency is seeking an Account Manager to help clients manage risk and prepare for the future through insurance strategies. The role works with producers, account executives, service teams, and internal departments to plan and deliver customized client service, support insurance program decisions, and ensure accurate and timely execution. The Account Manager also manages new-business and renewal workflows, prepares submissions, negotiates with underwriters, and maintains complete client account records. The position includes mentoring peers and building effective working relationships across the agency and with insurance carriers.

Requirements

Obtain a Property and Casualty License within 75 days of the first day of New Hire Onboarding.
Available to travel to local and long-distance client meetings.
Have means of transportation for local travel as needed.
At least 2 years of Account Manager experience within an insurance brokerage, or comparable experience.

Nice To Haves

Bachelor’s degree in Business, Insurance, or a related field.
CPCU, ARM, CEBS, or another professional insurance designation related to the discipline.
Experience working with agency management systems.
Proficient skill level in Microsoft Office Suite.

Responsibilities

Work with producers, account executives, service teams, and internal departments to plan, execute, and track customized client service strategies.
Manage proposals and other client deliverables, including program summaries, options, and service plans.
Build client relationships and take ownership of service plans through phone, email, and in-person communication.
Analyze risk, coverage, and program structure; recommend options and execute coverage or program changes.
Oversee client portal information and access, and implement client decisions about portal access.
Explain insurance coverage terms and program options to clients.
Coordinate with internal departments to ensure cohesive and timely service, and report on service-plan execution.
Collaborate with other service teams to provide a cohesive client experience and prioritize workload and service requests.
Manage new-business and renewal processes using established workflows and best practices.
Prepare underwriting submissions by gathering client exposure, coverage, and program-needs information.
Communicate with underwriters and negotiate premiums, coverage, and other terms on clients’ behalf.
Evaluate and compare carrier quotes, terms, and conditions, and present coverage comparisons as requested.
Stay current on insurance forms, coverage, carriers, industry trends, and legislation; maintain positive carrier relationships and learn about carrier products and underwriting approaches.
Follow service workflows and use internal resources to support efficient and accurate execution.
Maintain complete and accurate client files in agency management systems, including policy information, activities, attachments, and correspondence.
Meet activity timelines, quality metrics, and data-completeness and process-integrity goals.
Participate in scheduled service-team meetings to discuss accounts, renewals, service needs, and service platforms.
Train, guide, and mentor Client Service Representatives and other peers.
Communicate effectively with Client Service Representatives and provide information needed to support client relationships and their work.
Develop effective working relationships with producers, account executives, client service representatives, service-team members, managers, carriers, and other departments.