Business Insurance Account Manager

Marsh•Schaumburg, IL

2d•$64,700 - $120,400•Hybrid

About The Position

Marsh Agency is hiring an Account Manager to help business clients manage risk through insurance strategies and proactive service. The role works with Producers, Account Executives, service teams, internal departments, clients, and insurance carriers to plan and deliver customized client service, support insurance program decisions, and manage new business and renewal processes. The Account Manager analyzes risk and coverage, recommends and implements program changes, prepares proposals and underwriting submissions, negotiates terms, and ensures accurate client and account data. The position also contributes to strong peer relationships by participating in service-team meetings and training, guiding, and mentoring colleagues. The role requires 2+ years of Account Manager experience in an insurance brokerage or comparable experience. A Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding. The employee must be available to travel to local and long-distance client meetings and have transportation for local travel as needed. The position offers hybrid work and may be eligible for performance-based incentives. The applicable base salary range is $64,700 to $120,400.

Requirements

Obtain a Property and Casualty License within 75 days of the first day of New Hire Onboarding.
Be available to travel to local and long-distance client meetings.
Have a means of transportation for local travel as needed.
Have 2+ years of Account Manager experience within an insurance brokerage, or comparable experience.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree in Business, Insurance, or a related field.
CPCU, ARM, CEBS, or another professional insurance designation related to the discipline.
Experience working with agency management systems.
Proficient skill level in Microsoft Office Suite.

Responsibilities

Work with Producers and/or Account Executives, service teams, and internal departments to plan, execute, and track customized client service strategies.
Manage the creation of proposals, including program and option summaries, service plans, and other client decision-support deliverables.
Build personalized client relationships and take ownership of service plans through phone, email, and in-person communication.
Analyze risk, coverage, and program structure; recommend options and execute coverage and program changes.
Oversee the accuracy and presentation of client portal information and manage client decisions about staff access.
Explain coverage terms, program options, and related insurance matters to clients.
Coordinate service execution with internal departments and report service-plan progress through commitment reports.
Collaborate across service teams to provide a cohesive client experience.
Prioritize workload, client requests, and business-process service parameters effectively.
Help manage new business and renewal processes by following workflow procedures and best practices.
Prepare underwriting submissions by gathering client exposure, coverage, and program information and assembling submission packages.
Communicate with underwriters and negotiate premiums, coverage, and other terms on behalf of clients.
Evaluate quotes, compare coverage terms and conditions from multiple carriers, and present comparisons as requested.
Stay current on insurance forms, coverage, carriers, industry trends, and legislation.
Maintain positive relationships with carriers, attend meetings and events as appropriate, and learn about carrier products and underwriting approaches.
Follow client-service workflows and use internal resources, procedure manuals, and reporting tools to support accurate and efficient execution.
Maintain complete and accurate client files in agency management systems, including policy information, activities, attachments, and correspondence.
Meet activity timelines, quality metrics, and goals for data completeness and process integrity.
Participate in scheduled service-team meetings to discuss accounts, renewals, service needs, and service platforms.
Train, guide, and mentor Client Service Representatives and other peers.
Provide Client Service Representatives with timely, complete information to support client relationships and workload management.
Develop effective working relationships with Producers, Account Executives, Client Service Representatives, managers, carriers, and other department members.