Business Insurance Account Manager

Marsh McLennan•Orland Park, IL

2d•$64,700 - $120,400•Hybrid

About The Position

Marsh McLennan Agency is hiring an Account Manager to help clients manage risk and prepare for the future through insurance strategies. The role partners with Producers and/or Account Executives, service teams, internal departments, and insurance carriers to deliver customized client service, manage insurance programs, support renewals and new business, and maintain accurate account records. The position also guides and mentors peers and helps create a cohesive client service experience. The Account Manager analyzes client risks and coverage, develops proposals and underwriting submissions, negotiates with underwriters, compares carrier quotes, and explains coverage and program options to clients. The role requires local and long-distance travel to client meetings. A Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding. The position offers hybrid work and a base salary range of $64,700 to $120,400, with possible performance-based incentives. The compensation decision may depend on experience, skills, training, location, certifications, education, and applicable minimum wage requirements.

Requirements

Obtain a Property and Casualty License within 75 days of the first day of New Hire Onboarding.
Be available to travel to local and long-distance client meetings.
Have means of transportation for local travel as needed.
Have 2 or more years of Account Manager experience within an insurance brokerage, or comparable experience.

Nice To Haves

Bachelor of Science or Bachelor of Arts in Business, Insurance, or a related field.
CPCU, ARM, CEBS, or another professional insurance designation related to the discipline.
Experience working with agency management systems.
Proficiency with Microsoft Office Suite.

Responsibilities

Work with Producers and/or Account Executives, service teams, and internal departments to plan, execute, and track customized client service strategies.
Manage proposals and prepare summaries of insurance programs, options, service plans, and other client deliverables.
Build client relationships through ownership of service plans and communication by phone, email, and in-person meetings.
Analyze risk, coverage, and program structure; recommend options and execute coverage and program changes.
Oversee the accuracy and presentation of information in client portals and implement client decisions about staff access.
Explain coverage terms, program options, and related insurance matters to clients.
Coordinate with internal departments to ensure timely, cohesive service execution and report on service plan commitments.
Collaborate with other service teams to provide a cohesive client service experience.
Prioritize workload, service requests, and business-process requirements effectively.
Manage new business and renewal processes according to workflow procedures and best practices.
Prepare underwriting submissions by gathering client exposure, coverage, and program-needs information and assembling submission packages.
Communicate with underwriters and negotiate premiums, coverage, and other terms on clients’ behalf.
Evaluate and compare quotes, coverage, terms, and conditions from multiple carriers, and present comparisons as requested.
Stay current on insurance forms, coverage, carriers, industry trends, and legislation.
Maintain positive relationships with insurance carriers, attend meetings and events as appropriate, and learn about carrier products and underwriting approaches.
Follow client service workflows and use internal resources, procedure manuals, and reporting tools to support accurate and efficient execution.
Maintain complete and accurate client files in agency management systems, including policy information, activities, attachments, and correspondence.
Meet activity timelines, quality metrics, data-completeness targets, and process-integrity goals.
Participate in scheduled service-team meetings about accounts, renewals, service needs, and service platforms.
Train, guide, and mentor Client Service Representatives and other peers.
Provide Client Service Representatives with timely, complete information to support client relationships and efficient workload management.
Develop effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and other departments.