Business Growth Account Manager (Bilingual Spanish/English)
About The Position
The Business Growth Account Manager generates leads and promotes CaptionCall by Sorenson services to eligible users, hearing healthcare providers, senior community administrators, and veteran hospitals as directed by the Outreach Manager. The role may involve supporting hearing care professionals with patient referrals and representing CaptionCall at assigned events. It requires adherence to company compliance policies, accurate use of the company CRM, and discretion in handling highly confidential information. The position has no supervisory responsibilities and requires travel of approximately 50–75%.
Requirements
- High school diploma or GED.
- Provide excellent customer service.
- Meet or exceed role expectations and established department goals.
- Work evenings and weekends as needed.
- Ability to drive and travel by air as needed.
- Tailor interactions to the needs of individual healthcare professionals.
- Present comfortably and clearly to large and small groups.
- Adapt to different sales situations and environments.
- Be reliable, organized, punctual, and able to work independently.
- Communicate effectively in English through reading, writing, speaking, and listening.
- Outside sales or similar experience.
- Basic computer knowledge and experience.
- Positive attitude, teamwork, interpersonal communication skills, and ability to work across company departments.
- Daily driving; have a reliable, licensed, and insured vehicle available.
- Possess and maintain a valid driver license and good driving record.
- Have a PC (not a Mac) and high-speed internet connection to perform essential job duties.
- Ability to walk, bend, crawl, kneel, lift, and move furniture as needed.
- Maintain the integrity required to protect highly confidential information.
Nice To Haves
- Fluency in Spanish in addition to English is preferred.
- Familiarity with assistive devices for people with hearing loss.
- Experience working with senior citizens.
Responsibilities
- Generate leads that are installed by demonstrating CaptionCall by Sorenson services to eligible users, hearing healthcare providers, senior community administrators, and veteran hospitals as directed by the Outreach Manager.
- When assigned, work with hearing care professionals on the patient referral process.
- Represent CaptionCall at assigned events.
- Adhere to company compliance policies.
- Use the company CRM to log daily activities.
- Maintain strict confidentiality of sensitive information.
- Perform other duties as assigned.
Benefits
- 401(k) with 6% match
- Medical, dental, and vision benefits
- Legal insurance
- PTO and sick time
- Paid holidays
- Mileage reimbursement
- Company-provided work cellphone and laptop
- Base pay of $50,000+ and tiered-goal commission with monthly payouts (annual average around $30,000+)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
