Key Account Manager - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply•Bellevue, WA

About The Position

The Bilingual Key Account Manager develops relationships with important customers to grow business within existing SiteOne accounts. The role manages a book of approximately 40 to 60 accounts, representing at least $3 million in total, and works to expand margin dollars in current business lines or increase SiteOne’s presence in new lines of business. The manager builds lasting relationships with account personnel, supports customer satisfaction, and helps customers make full use of SiteOne capabilities, including SiteOne University, vendor support, and the Partner’s Program. The role uses territory-alignment tools, solution-focused sales processes, and CRM tools to prioritize accounts, manage activity and opportunities, document customer interactions, and report progress and performance. It also coordinates with internal sales and store teams, facilitates customer orders and monitors fulfillment, resolves complaints, and maintains relevant professional and technical knowledge. The position targets at least $100,000 in year-over-year gross-margin-dollar growth. SiteOne Landscape Supply is a national distributor of landscaping products serving green-industry professionals across the United States and Canada. The company describes a culture of safety, teamwork, and continuous improvement, and offers development programs, benefits, and advancement opportunities.

Requirements

At least 3 years of experience in key account sales.
Proven ability to build client relationships, grow sales, negotiate deals, resolve conflict, and deliver strong customer satisfaction.
Ability to use CRM tools to organize accounts, manage opportunities, and support consistent sales execution.
Knowledge of the sales cycle and solution-selling techniques.
Proven approach to accessing decision makers at client organizations.
Ability to communicate a value proposition and differentiate SiteOne products and services through professional presentation and communication skills.
Ability to think quickly and make decisions.
Understanding of sales and operations planning processes, statistical demand forecasting, and integration of supply and demand plans.
High school diploma or equivalent.

Nice To Haves

1–3 years of green-industry experience and familiarity with landscape, nursery, and irrigation products.
Conversational proficiency in English and Spanish.
College degree.

Responsibilities

Manage a book of 40 to 60 existing SiteOne accounts, typically totaling at least $3 million.
Seek new business within current accounts by expanding margin dollars in existing lines of business or growing SiteOne’s presence in new lines.
Develop deep and lasting relationships with key account personnel.
Ensure customers know about and fully utilize SiteOne capabilities, including SiteOne University, vendor support, and the Partner’s Program.
Grow gross margin dollars by at least $100,000 year over year.
Use SiteOne Territory Alignment tools to prioritize and target key accounts.
Maintain a high level of customer satisfaction with assigned accounts.
Work and communicate effectively with Sales Support Representatives, Line of Business Specialists, and store associates.
Use solution-focused sales tools and processes to maximize growth with assigned accounts.
Report progress against opportunities and share verifiable outcomes.
Facilitate customer order placement and monitor fulfillment.
Maintain appropriate professional and technical knowledge.
Investigate customer complaints and develop solutions.
Work with the Business Development Manager or store personnel to transition key accounts effectively.
Use CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.