Business Dev Specialist I or II - Chicago, IL

Military Spouse Corporate Career Network•Chicago, IL

7d•Onsite

About The Position

The Business Development Specialist I or II owns the accuracy and integrity of customer and account data in the Customer Relationship Management (CRM) system and provides technical support to sales and account management. The role also serves as a liaison with other functional groups for pre-deal issues during the sales cycle. The Specialist II provides advanced support and serves as the primary point of contact for these issues. Depending on level, responsibilities include creating opportunities, offers, and pricing scenarios; maintaining account data and hierarchy; applying regional utility and market requirements; responding to requests for proposals; and coordinating data validation and contract execution. The Specialist II also communicates directly with customers, prospects, and channel partners, evaluates account information to support account structure and pricing, and serves as an internal resource and initial escalation point for data-validation and system-sync challenges. The position requires in-person attendance for trainings, team meetings, and other important events. Travel may be required as business needs dictate. Candidates should be within commuting distance of Constellation offices in Boston, Baltimore, Houston, or Chicago for in-person meetings or events.

Requirements

Highly proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Exceptional written and oral communication skills to work in a team environment and maintain rapport with employees and customers.
Strong analytical skills, attention to detail, problem-solving ability, and independent decision-making.
Ability to build and maintain relationships with internal customers.
Flexibility and ability to work under multiple daily deadlines.
Ability to maintain the confidentiality of information.
For the Specialist II level, understanding of requirements in at least two utilities or ISOs.

Nice To Haves

Current Business Development Specialist contractor experience is highly preferred.
Direct customer service experience.
Bachelor's degree.

Responsibilities

Create opportunities, offers, and pricing scenarios to support transactions.
Maintain accurate and complete customer and account data in the CRM system, including changes to customer information.
Establish and maintain account hierarchies in the system of record.
Provide data and technical support to Business Development Managers and Account Managers, applying knowledge of regional utility requirements.
Receive and respond to requests for proposals, primarily by email.
Coordinate with Sales and other functional groups during data validation and contract execution.
Coordinate with pricing and legal teams on non-standard requests as needed.
Assist with process improvement work, including cleanup projects, new-hire training, process efficiencies, system testing, and system enhancements.
For the Specialist II level, independently determine appropriate delivery points and rate classes, collaborate on products and margins, and understand requirements in at least two utilities or ISOs.
For the Specialist II level, communicate with customers, prospects, channel partners, Sales, and internal teams; send pricing and contracts to channel partners and customers.
For the Specialist II level, evaluate current and historic account information, lead sources, markets, and products to support account structures and options.
For the Specialist II level, serve as an internal resource and initial escalation point for challenges in data validation and system synchronization.
Travel as necessary to meet business needs and attend in-person trainings, team meetings, and other important events.