Business Dev Specialist I or II - Houston, TX

Military Spouse Corporate Career Network•Houston, TX

7d•Onsite

About The Position

Constellation is hiring a Business Development Specialist at either the I or II level. The role owns the accuracy and integrity of customer and account data in the Customer Relationship Management (CRM) system and provides technical support to sales and account management teams. It also serves as a liaison with other functional groups on pre-deal matters throughout the sales cycle. The Specialist II level carries advanced support and primary coordination responsibilities compared with the Specialist I level. Responsibilities vary by level. Specialist I creates opportunities, offers, and pricing scenarios; maintains customer data and account hierarchies; supports the sales team with regional utility requirements; responds to RFPs; coordinates data validation and contract execution; and assists with process improvements. Specialist II independently determines delivery points and rate classes, works with product and margin selections, supports requirements across at least two utilities or ISOs, communicates directly with external parties, sends pricing and contracts, analyzes account and market information, manages complex CRM changes, and serves as a team resource and initial escalation point. The position is based in Houston, Texas, with candidates expected to be within commuting distance of offices in Boston, Baltimore, Houston, or Chicago for in-person meetings or events. On-site attendance is required for trainings, team meetings, and other important events; travel may be required as business needs dictate.

Requirements

High proficiency in Word, Excel, PowerPoint, and Outlook.
Exceptional written and oral communication skills and the ability to maintain rapport with employees and customers.
Strong analytical skills, attention to detail, problem-solving ability, and independent decision-making.
Ability to build and maintain relationships with internal customers.
Flexibility and ability to work under multiple daily deadlines.
Ability to maintain the confidentiality of information.
For Specialist II: Understanding of requirements in at least two utilities or ISOs.

Nice To Haves

Current Business Development Specialist contractor experience is highly preferred.
Direct customer service experience.
Bachelor's degree.

Responsibilities

Create opportunities, offers, and pricing scenarios to support transactions.
Maintain the accuracy and integrity of customer and account data in the CRM system, including changes to customer data and account hierarchies.
Provide technical and data support to Business Development Managers and Account Managers, including support concerning regional utility requirements.
Receive and respond to RFPs, primarily by email.
Coordinate with Sales and other functional groups through data validation and contract execution; coordinate with pricing and legal teams on non-standard requests as needed.
Assist with process improvement work, including data cleanup, new-hire training, process efficiencies, and system testing.
For Specialist II: Independently determine appropriate delivery points and rate classes, and collaborate on product and margin selections.
For Specialist II: Understand requirements across at least two utilities or ISOs and the impact of setup and pricing selections on customers, channel partners, and the organization.
For Specialist II: Communicate professionally with customers, prospects, channel partners, sales, team members, and other internal functions.
For Specialist II: Send pricing and contracts directly to channel partners and customers.
For Specialist II: Evaluate account history, lead sources, markets, and products to develop account structures and options.
For Specialist II: Manage complex customer-data changes, such as ownership changes, account splits, and name changes.
For Specialist II: Serve as an internal team resource and initial escalation point for data-validation challenges and system synchronization issues.
Attend in-person trainings, team meetings, and other important events; travel as needed to meet business needs.