Business Dev Specialist I or II

Constellation Energy Generation, LLC.•Boston, MA

About The Position

The Business Development Specialist I or II owns the accuracy and integrity of customer and account data in the Customer Relationship Management (CRM) system and provides technical support to the sales and account management team. The specialist serves as a liaison with other functional groups on pre-deal issues in the sales cycle. Level II provides advanced support and serves as the primary point of contact for these issues. At Level I, the role creates opportunities, offers, and pricing scenarios; maintains customer data and account hierarchies; supports business development and account managers with regional utility requirements; responds primarily by email to RFPs; and coordinates with Sales and other groups during data validation and contract execution. The role may also contribute to process-improvement work, training, cleanup projects, and system testing. At Level II, the role independently determines appropriate delivery points and rate classes, collaborates on products and margins, and applies knowledge of utility, market, lead source, and product requirements. It communicates directly with customers, prospects, and channel partners; sends pricing and contracts; analyzes account information to support account structures and transaction options; manages complex CRM data changes; and serves as an internal resource and initial escalation point for data validation and system synchronization challenges. Both levels require travel as needed to meet business needs and in-person attendance for trainings, team meetings, and other important events. Candidates should be within commuting distance of the Boston, Baltimore, Houston, or Chicago offices for in-person meetings or events.

Requirements

Highly proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Exceptional written and oral communication skills and ability to function in a team environment while maintaining rapport with employees and customers.
Strong analytical skills, attention to detail, problem-solving ability, and independent decision-making.
Ability to build and maintain relationships with internal customers.
Flexibility and ability to work under multiple daily deadlines.
Ability to maintain the confidentiality of information.

Nice To Haves

Current Business Development Specialist contractor experience is highly preferred.
Direct customer service experience.
Bachelor’s degree.

Responsibilities

Create opportunities, offers, and pricing scenarios to support transactions.
Own and maintain the accuracy and integrity of customer and account data in the CRM system, including changes to customer information.
Establish and maintain account hierarchies in the system of record.
Provide data and technical support to business development managers and account managers, applying knowledge of regional utility requirements.
Receive and respond to requests for proposals, primarily by email.
Coordinate with Sales and other functional groups during data validation and contract execution; coordinate with pricing and legal teams on non-standard requests as needed.
Contribute to process improvements, including cleanup projects, new-hire training, process efficiencies, system enhancements, and testing.
At Level II, determine appropriate delivery points and rate classes, collaborate on products and margins, and assess the impact of utility, market, lead source, and product selections.
At Level II, communicate with customers, prospects, and channel partners, and send pricing and contracts directly to them.
At Level II, evaluate account information, lead source, market, and product to support account structure and transaction options; manage complex customer-data changes.
At Level II, serve as a team resource and initial escalation point for data-validation challenges and system synchronization issues.
Travel as necessary to meet business needs and attend trainings, team meetings, and other important events in person.