Automotive Business Development Representative

Angela Krause Ford • Alpharetta, GA

1d

About The Position

Krause Auto Group is seeking energetic, customer-focused, and motivated individuals to join its Business Development Center. The Business Development Representative is the first point of contact for customers interested in the group’s vehicles and services and helps create an outstanding dealership experience. The role involves communicating with prospective customers, scheduling sales appointments, providing initial vehicle and dealership information, and supporting customers with basic financing information and next steps.

The representative follows up with leads and customers who missed appointments, maintains accurate CRM records and daily activity, and works with sales teams and dealership leadership to improve the customer experience and appointment success. The position includes team meetings, training, and process-improvement sessions. Krause Auto Group describes itself as a family-owned and operated organization with more than 30 years of automotive success, employee-development support, and opportunities to advance into sales or management.

Requirements

• Valid driver’s license.
• High school diploma or equivalent preferred.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfort working with computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong work ethic and willingness to learn and grow.

Nice To Haves

• Previous customer service, call center, retail, hospitality, or sales experience.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond promptly and professionally using phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up consistently with leads who are not yet ready to purchase and with customers who missed appointments.
• Maintain accurate customer records and daily activity in the CRM system.
• Work with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process-improvement sessions.

Benefits

• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Employee discounts on vehicles, parts, service, products, and services.
• Paid training and ongoing support.
• Career advancement opportunities, including potential growth into sales or management roles.
• Supportive leadership and team environment.
• Long-term career stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED