Automotive Business Development Representative

Volvo Cars Fort Myers • Fort Myers, FL

2d

About The Position

Krause Auto Group is hiring a Business Development Representative to join its Business Development Center team. The representative is the first point of contact for customers interested in the company’s vehicles and services and helps create a positive dealership experience. The role involves communicating with customers, scheduling sales appointments, providing initial vehicle and dealership information, and supporting follow-up and customer relationship management. The company describes its culture as family-owned and operated, fast-paced, team-oriented, and supportive of employee development and advancement.

Requirements

• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfort working with computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong work ethic and willingness to learn and grow.
• Valid driver’s license.

Nice To Haves

• Previous customer service, call center, retail, hospitality, or sales experience is preferred.
• High school diploma or equivalent is preferred.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond promptly and professionally by phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads who are not yet ready to purchase and with customers who missed appointments.
• Maintain accurate customer records and daily activity in the CRM system.
• Work with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Benefits

• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Employee discounts on vehicles, parts, products, and services.
• Paid training and ongoing support.
• Hourly pay plus commission.
• Supportive leadership and team environment.
• Career advancement opportunities, including opportunities to grow into sales or management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed