Automotive Business Development Representative

Nissan of Fort Myers • Villas, FL

3d

About The Position

Krause Auto Group is seeking an energetic, customer-focused Business Development Representative to join its growing Business Development Center. The role is the first point of contact for customers interested in the dealership’s vehicles and services, helping create a positive dealership experience. The position offers paid training, ongoing support, and opportunities for career growth, including advancement into sales or management. Krause Auto Group is a family-owned organization with more than 30 years in business and automotive brands across multiple states.

Requirements

• Valid driver’s license.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfort using computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong work ethic and willingness to learn and grow.

Nice To Haves

• Previous customer service, call center, retail, hospitality, or sales experience.
• High school diploma or equivalent.
• Experience in customer service, hospitality, retail sales, call centers, appointment setting, banking or phone support, or automotive sales support.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond promptly and professionally by phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads who are not yet ready to purchase and with customers who missed appointments.
• Maintain accurate customer records and record daily activity in the CRM system.
• Work with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Benefits

• 401(k) with company match.
• Dental insurance available.
• Vision insurance available.
• Paid vacation and PTO.
• Paid holidays.
• Employee discounts on vehicles, parts, service, products, and services.
• Paid training and ongoing support.
• Supportive leadership and team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed