Automotive Business Development Representative

Angela Krause Ford • Alpharetta, GA

2d

About The Position

Krause Auto Group is seeking energetic, customer-focused, and motivated individuals to join its Business Development Center (BDC) team. The Business Development Representative serves as the first point of contact for customers interested in the company’s vehicles and services and helps create an outstanding dealership experience. This role involves handling customer inquiries, scheduling sales appointments, sharing initial vehicle and dealership information, and following up with prospective customers. The position offers paid training, ongoing support, and opportunities for career advancement, including growth into sales or management roles.

Requirements

• Valid driver’s license.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfort using computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong work ethic and willingness to learn and grow.

Nice To Haves

• Previous customer service, call center, retail, hospitality, or sales experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond promptly and professionally by phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads who are not yet ready to purchase and with customers who missed appointments.
• Maintain accurate customer records and daily activity in the CRM system.
• Work with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process-improvement sessions.

Benefits

• 401(k) with company match.
• Dental insurance available.
• Vision insurance available.
• Paid vacation and PTO.
• Paid holidays.
• Employee discounts on vehicles, parts, products, and services.
• Paid training and ongoing support.
• Career advancement opportunities, including potential growth into sales or management roles.
• Supportive leadership and team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed