Business Development Representative

LeadVenture

9d

About The Position

The Business Development Representative enrolls dealers and retailers in eligible brand programs, supports connections between retailer social and search accounts and ThumbStopper, and responds to assigned retailer service requests. The role involves outbound phone and email outreach, helping retailers enroll and connect accounts, maintaining product selections, resolving support tickets, documenting work in ThumbStopper and Salesforce, and coordinating with Customer Success, Sales, and Technology. Routine support tickets are expected to be completed within one business day, with issues escalated when needed.

The position calls for a customer-focused, organized, self-motivated professional who can manage high-volume outreach and enrollment goals, guide retailers through account setup and basic platform processes, and troubleshoot routine support issues. Candidates should be comfortable working in a mixed-mode environment and using video conferencing and collaboration tools. The role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Requirements

• High school diploma or equivalent required.
• At least 1 year of professional experience in customer service, outbound sales, business development, or a related customer-facing role.
• Experience communicating with customers by phone and email, including providing product information, assistance, or support.
• Excellent verbal and written communication skills and the ability to interact professionally with customers, colleagues, and management.
• Strong interpersonal and relationship-building skills with a customer-focused approach.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Self-motivated, results-oriented, and accountable for established performance goals and expectations.
• Ability to work independently and collaborate effectively with team members and cross-functional departments.
• Strong problem-solving skills, sound judgment, and ability to take initiative.
• Adaptable, coachable, receptive to feedback, and willing to learn new processes, technologies, and best practices.
• Ability to follow procedures, maintain accurate records, and consistently meet deadlines.
• Proficiency with Microsoft Office Suite, CRM systems, and other business software, or ability to learn required platforms quickly.
• Ability to maintain professionalism and a strong work ethic in a fast-paced, performance-driven environment.
• Strong outbound calling and customer engagement skills, including communicating effectively with retail business owners and representatives.
• Ability to explain program benefits, overcome objections, and encourage retailer participation in brand-sponsored marketing programs.
• Comfort maintaining high-volume daily outreach while meeting activity and retailer enrollment goals.
• Ability to guide retailers through account setup, social media connectivity, and basic platform-related processes.
• Strong customer service and troubleshooting skills, including resolving routine support issues and appropriately escalating technical concerns.
• Demonstrated ability to work effectively in a mixed-mode (onsite, remote, or hybrid) environment, using video conferencing and collaboration tools, communicating proactively, and maintaining a professional on-camera presence.

Nice To Haves

• Experience using CRM systems, customer support tools, or similar business applications.
• Experience with social media business accounts, digital marketing platforms, or software/SaaS products.
• Working knowledge of Facebook, Instagram, LinkedIn, Google Business Profile, and related digital marketing tools, or ability to learn these platforms quickly.

Responsibilities

• Contact retailers by phone and email to explain available brand programs and secure enrollments.
• Assist with retailer account enrollment and connection to appropriate social and search destinations.
• Guide dealers through connecting Facebook Business Pages, Instagram, LinkedIn, and/or Google Business Profiles to the platform.
• Set and maintain retailer-level product selections.
• Respond to assigned retailer inquiries and resolve support tickets.
• Complete routine support tickets within one business day and escalate issues when needed.
• Document outreach, enrollment, connectivity, and ticket resolution in ThumbStopper and Salesforce.
• Coordinate with Customer Success, Sales, and Technology as needed.
• Perform additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED