Business Development Representative

Crest Ford Flat Rock•Flat Rock, MI

About The Position

Crest Ford is hiring a Business Development Representative for its family-owned and operated dealership. The role is suited to someone with strong phone skills who enjoys working with customers and wants to learn the dealership business. The representative responds to customer inquiries, provides initial product information and financing options, supports sales appointment follow-up, and uses the dealership’s CRM system. Crest Ford offers competitive pay based on experience, benefits, paid time off, and opportunities for growth.

Requirements

At least one previous role based in customer service experience.
Excellent teammate with a collaborative attitude and eagerness to improve.
Prompt and courteous demeanor.
Positive and hardworking personality.
Strong computer skills.
Valid driver’s license.
Must pass a background check and drug screening.

Responsibilities

Answer customer calls and establish follow-ups for sales appointments.
Respond promptly to internet, phone, and live chat inquiries using email, scripts, and templates.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who do not show up.
Participate in team and process development sessions.
Maintain positive relationships with teammates, sales teams, and dealership management.
Use the CRM tracking system daily.