Business Development Representative - Second Shift

Hensley Legal Group PC•Fishers, IN

6d•Onsite

About The Position

HLG is seeking a Business Development Representative to guide potential new clients through the intake process, from first contact to signed agreement. The representative speaks with people seeking help, asks questions to understand their situations, and determines whether their matters meet the firm’s case criteria. The role also involves tracking leads, consistent follow-up, referring people to other attorneys when HLG is not the right fit, and providing clear communication and steady customer service. Legal experience is preferred but not required; training and support are provided. This is an in-office position scheduled for night and weekend shifts, with a flexible full-time schedule designed around core hours.

Requirements

High school diploma or GED.
Be self-motivated, organized, and committed to delivering high-quality work on time.
Maintain consistent attendance and punctuality.
Handle sensitive information with integrity, discretion, and professionalism.
Demonstrate sound judgment, clear communication, and respectful behavior in a client-facing environment.
Communicate thoughtfully with clients and colleagues, show patience and empathy, and collaborate to resolve issues and ensure satisfaction.
Pay close attention to detail and ensure accuracy.
Take ownership of work, proactively seek solutions, and support others when needed.
Be comfortable using databases, software systems, and office equipment such as printers and scanners.

Nice To Haves

Legal experience is preferred but not required.

Responsibilities

Maintain an understanding of the types of cases handled by HLG and the firm’s criteria for case selection.
Manage an active lead queue and proactively engage with at least 25 leads daily to support pipeline growth and conversion.
Oversee and complete each step of the intake process for potential new clients.
Answer and field incoming phone calls.
Call people who submit internet inquiries.
Enter new client information into the firm’s case management software.
Send intake paperwork and schedule home visits or consultations when necessary.
Complete intake questionnaires and answer client questions with general information about what to expect for their case type.
Handle in-office consultations.
Follow up with potential clients who have not responded to calls or emails.
Refer people the firm cannot help to another attorney or firm that may be able to assist.