Business Development Representative - Second Shift

Hensley Legal Group, PC•Fishers, IN

7d•$25 - $29•Onsite

About The Position

HLG is seeking a Business Development Representative to guide potential new clients through the intake process, from first contact to signed agreement. The representative speaks with people seeking assistance, asks questions to understand their circumstances, and assesses whether their matter meets the firm’s case criteria. The role involves tracking and following up with leads, providing clear communication and customer service, and referring people to other attorneys when the firm cannot assist. The position is scheduled for night and weekend shifts and is performed with an in-office team. Legal experience is preferred but not required; training and support are provided.

Requirements

High school diploma or GED.
Be self-motivated, organized, and committed to delivering high-quality work on time.
Maintain consistent attendance and punctuality.
Handle sensitive information with integrity, discretion, and professionalism.
Demonstrate sound judgment, clear communication, and respectful behavior in a client-facing environment.
Communicate thoughtfully with clients and colleagues, show patience and empathy, and collaborate to resolve issues and ensure satisfaction.
Pay close attention to detail and ensure accuracy.
Take ownership of work, proactively seek solutions, and support others when needed.
Be comfortable using databases, software systems, and office equipment such as printers and scanners.

Nice To Haves

Legal experience.

Responsibilities

Maintain an understanding of the types of cases handled by HLG and the firm’s criteria for case selection.
Manage an active lead queue and proactively engage with at least 25 leads daily to support pipeline growth and conversion.
Oversee and complete each step of the intake process for potential new clients.
Answer and field incoming phone calls.
Make outgoing calls to people who submit internet inquiries.
Enter new client information into the firm’s case management software.
Send intake paperwork and schedule home visits or consultations when necessary.
Complete intake questionnaires and answer client questions with general information about what to expect based on the case type.
Handle in-office consultations.
Follow up with potential clients who have not responded to calls or emails.
Refer people the firm cannot help to another attorney or firm that may be able to assist.