Business Development Representative

Baker Distributing•Melbourne, FL

10d

About The Position

The Business Development Representative supports the company and its customers by promoting sales through the company website to its customer and dealer network. The role drives profitable sales growth by developing, maintaining, and advancing accounts through regular customer contact. It reports to the Director of Sales. The representative provides customer service, handles customer communications and assists in resolving issues for dealers and end users. The role also pursues new business through outbound calls, consults with customers about products and programs, and helps customers adopt and use company technologies. It involves assessing customer needs, recommending products or services, negotiating sales terms, and preparing sales presentations and proposals. The representative documents and plans activities in Salesforce, communicates with internal and external groups, and may attend training to maintain relevant skills and product knowledge. Other duties may be assigned.

Requirements

High school diploma.
Demonstrated performance history in sales and new market development.
Proven success meeting sales goals and ability to analyze and interpret sales and market data.
Solid business and problem-solving skills focused on internal and external customer service.
Strong Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and Access, as well as Salesforce and other web-based applications.
Strong negotiation and interpersonal skills, including the ability to communicate with people at all levels of internal and external groups.
Excellent customer-service mindset and ability to develop long-term relationships.
Excellent analytical aptitude and proven ability to analyze and interpret data.
Ability to conduct consultative sales presentations.
Ability to work independently and in a team environment.
Proactively seek continuous process and service improvements.

Nice To Haves

Knowledge of HVACR terminology and HVACR products.
Strong and creative sourcing ideas.

Responsibilities

Develop customer relationships by providing exceptional service in response to incoming communications.
Assist in resolving customer relations problems with dealers and end users.
Seek new business opportunities through outbound sales calls to new and existing customers.
Identify trends, opportunities, and threats to core business.
Help assigned customers understand and use company technologies, and increase technology adoption and usage.
Use sales and account management processes to educate customers about products and programs.
Communicate effectively with internal and external groups.
Use Salesforce to document and plan activities, including calendars, tasks, and events.
Assess customer needs; recommend or help select appropriate goods or services; and negotiate prices or other sales terms.
Develop sales presentations, proposals, or other materials illustrating the benefits of goods or services.
Attend training as necessary to develop skills, meet customer needs and expectations, and stay current on technical developments and product-line changes.
Perform other duties as assigned.