Business Development Representative

Redemption Plus • Taunton, MA

13d • Hybrid

About The Position

The Business Development Representative creates qualified pipeline for the Redemption Plus Sales Team through proactive prospecting, inbound lead qualification, customer win-back, appointment setting, and coordinated outbound campaigns. The role is the front end of the sales process: the representative creates and qualifies opportunities, then hands them to Account Executives for discovery, relationship development, and closing. Success includes generating qualified meetings and opportunities, responding promptly to leads, reconnecting with high-potential former customers, and maintaining accurate Salesforce records.

The position offers a path toward an Account Executive role, with a personal growth plan, regular coaching from sales leadership, and clear advancement expectations. Compensation includes base pay and a quarterly bonus tied to measurable goals. The schedule is hybrid, with three days in the Taunton office and two days remote. The role uses Salesforce and AI-enabled tools and may involve trade shows. The company also describes a competitive benefits package, paid time off and holidays, and quarterly recognition awards for employees who demonstrate its core values.

Requirements

• Strong written and verbal communication skills, including professional telephone, email, and virtual outreach.
• Ability to research accounts and contacts using available tools and information sources.
• Ability to learn and communicate company products, services, differentiators, and customer value.
• Confident, curious, and comfortable initiating conversations with new prospects.
• Persistent and resilient while maintaining professionalism and a positive customer experience.
• Goal-oriented and motivated by measurable results.
• Highly organized, able to manage outreach cadences, follow-up commitments, and multiple priorities.
• Strong listening skills and ability to ask thoughtful questions and recognize potential business needs.
• Coachable and willing to test, measure, and improve outreach approaches.
• Collaborative and able to communicate clearly with Account Executives, Sales Operations, Marketing, and leadership.
• Ability to balance activity volume with thoughtful preparation, accurate qualification, and quality handoffs.
• Ability to work for extended periods using a computer and telephone.
• Ability to lift up to 20 lbs. for trade show materials or product samples.
• Travel of approximately 10–15% for trade shows, sales meetings, and off-site team events.
• Occasional schedule flexibility to support events or communicate with prospects across multiple time zones.

Nice To Haves

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1–2 years of experience in business development, inside sales, lead generation, customer engagement, or a related function preferred; entry-level candidates with strong evidence of communication ability, resilience, organization, and goal-oriented performance will be considered.
• Experience using Salesforce or a similar CRM platform is highly preferred.
• Previous B2B prospecting, appointment-setting, or customer-reactivation experience is preferred.
• Experience in the family entertainment, amusement, attractions, hospitality, or a related industry is a plus.
• Familiarity with ZoomInfo, LinkedIn Sales Navigator, sales-engagement platforms, or comparable prospecting tools is preferred.
• Experience with CRM platforms, preferably Salesforce, and strong activity and data-entry discipline.
• Understanding of prospecting, lead qualification, appointment setting, pipeline stages, and opportunity handoffs.
• Proficiency in Microsoft Office and Google Workspace.
• Comfort using sales automation and AI-enabled tools responsibly to improve research, outreach, and productivity.

Responsibilities

• Identify and research target accounts, contacts, territories, and market segments, and conduct consistent outbound prospecting to generate conversations, qualified meetings, and sales opportunities.
• Respond promptly to assigned inbound leads, verify information, gather qualification details, assess fit, and schedule qualified discovery appointments with the appropriate Account Executive.
• Conduct structured outreach to high-potential former customers and dormant accounts to create meetings and qualified opportunities that help Account Executives recover revenue.
• Schedule qualified appointments, document relevant context, and provide timely, clear handoffs to assigned Account Executives.
• Participate in approved prospecting, win-back, event follow-up, and market-development campaigns; coordinate with Sales Operations and Marketing on lists, messaging, workflows, and campaign results.
• Maintain accurate and timely Salesforce records of prospecting activity, lead status, qualification details, meetings, and BDR-sourced opportunities, following lead-management, routing, and handoff processes.
• Provide defined, light sales support when Account Executives are traveling, at trade shows, or out of the office, and assist the Sales Operations Coordinator during high-volume periods or absences.
• Build knowledge of company products, services, customers, industry segments, sales processes, and qualification standards; apply coaching and feedback to develop consultative communication and sales skills.

Benefits

• Base pay plus a quarterly bonus tied to measurable goals.
• Personal growth plan and regular coaching from sales leadership.
• Hybrid schedule: three days in the Taunton office and two days remote.
• Competitive benefits package.
• Paid time off and holidays.
• Quarterly awards recognizing team members for demonstrating Customer Obsession, Accountability, and Hustle.
• Clear career path toward Account Executive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed