Business Development Center Manager

Preston Toyota • New Castle, PA

1d • Onsite

About The Position

Preston Auto Group is seeking an experienced BDC Manager to lead their Business Development Center. This role involves overseeing all customer communications via email and phone, leading a team of BDC coordinators to achieve high standards of service and results. The position requires a blend of hands-on coaching and data-driven decision-making, focusing on converting leads into appointments and sales.

Requirements

• Successful track record in internet sales, auto dealership BDCs, or internet sales department management
• Ability to manage high call volumes, internet leads, and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems

Nice To Haves

• Experience training teams and individuals preferred

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily, weekly, and monthly reports and track results
• Prepare individual call results reports for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded and live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed