Business Development Center Administrator
About The Position
Atlantic Coast Honda is seeking a Business Development Center Administrator to connect with prospective customers, manage follow-up, and help turn customer interest into dealership appointments. The role combines account management, customer service, and sales support. The administrator manages a customer pipeline, learns what prospective customers need, and guides them toward the next step in their vehicle-buying journey. Automotive experience is a plus but is not required. The position works closely with the sales team to create a smooth customer experience from initial contact through the showroom visit. A high school diploma or equivalent and being at least 18 years old are required. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.
Requirements
- High school graduate or equivalent.
- Must be at least 18 years old.
- Strong communication and relationship-building skills.
- Confidence connecting with customers by phone, text, and email.
- Strong organization and follow-through.
- Comfort managing multiple customer relationships and priorities.
- Ability to learn CRM systems and dealership technology.
- A positive, motivated, and team-oriented approach.
Nice To Haves
- Experience in account management, customer success, inside sales, business development, or customer service.
- Automotive experience.
Responsibilities
- Manage and follow up with prospective customers from online, phone, and other lead sources.
- Build relationships through phone, text, email, and online communication.
- Learn what customers are looking for and guide them toward the appropriate next step.
- Schedule appointments and maintain consistent follow-up before customers visit the dealership.
- Maintain accurate customer information and activity in the dealership CRM.
- Learn the dealership's inventory, current offers, and promotions to assist customers confidently.
- Partner with the sales team to create a smooth experience from initial contact to showroom visit.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
