Business Development Center Administrator

Lithia & Driveway • Jacksonville, FL

1d

About The Position

Atlantic Coast Honda is hiring a Business Development Center Administrator to build relationships with prospective customers, manage follow-up, and help convert customer interest into dealership appointments. The position combines account management, customer service, and sales support. The administrator manages a customer pipeline, learns what prospective customers need, and guides them toward the next step in their vehicle-buying journey.

The role involves communicating with customers through phone, text, email, and online channels; maintaining customer information and activity in the dealership CRM; and partnering with the sales team to create a smooth transition from initial contact to a showroom visit. Automotive experience is a plus but is not required. Atlantic Coast Honda is part of Lithia & Driveway, which has more than 300 dealerships nationwide.

Requirements

• High school graduate or equivalent.
• At least 18 years of age.
• Strong communication and relationship-building skills.
• Confidence connecting with customers by phone, text, and email.
• Strong organization and follow-through.
• Comfort managing multiple customer relationships and priorities.
• Ability to learn CRM systems and dealership technology.
• A positive, motivated, and team-oriented approach.

Nice To Haves

• Experience in account management, customer success, inside sales, business development, or customer service.
• Automotive experience.

Responsibilities

• Manage and follow up with prospective customers from online, phone, and other lead sources.
• Build relationships through phone, text, email, and online communication.
• Learn what customers are looking for and guide them toward the appropriate next step.
• Schedule appointments and maintain consistent follow-up before customers visit the dealership.
• Maintain accurate customer information and activity in the dealership CRM.
• Learn the inventory, current offers, and promotions to assist customers confidently.
• Partner with the sales team to create a smooth experience from initial contact to showroom visit.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED