Business Development Center - Service

First Team Automotive Group•Chesapeake, WV

4d•$14 - $16

About The Position

Join First Team Automotive Group, a family-owned automotive organization with more than 80 years in Hampton Roads. The Service BDC Representative generates service appointments for customers who contact the centralized facility by internet or phone and provides a prompt, professional, accurate, and courteous customer experience. The position uses lead management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. Representatives are trained to understand First Team’s products and services so they can fulfill customer requests. The role offers a base compensation of $14–$16 per hour and opportunities for training and career advancement.

Requirements

Positive attitude and strong work ethic.
Excellent verbal and written communication skills, including strong negotiation and presentation skills.
Valid driver's license with an acceptable driving record.
Ability to work evenings, weekends, and a flexible schedule.
Ability to hold oneself accountable and achieve goals with limited direct supervision.
Pass a criminal background check and drug screen.
Maintain a professional appearance and conduct.

Nice To Haves

Previous dealership or automotive sales experience preferred.

Responsibilities

Respond to internet and phone inquiries courteously, accurately, and professionally.
Enter customer inquiry data promptly and accurately into the CRM and other appropriate systems.
Generate service appointments.
Conduct phone and email campaigns for recalls and missed appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead management tools.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide a high degree of customer satisfaction, and be honest in dealings with customers.