Business Development Service Associate

Bowser Automotive•Monroeville, PA

About The Position

Bowser Automotive is seeking a Service Business Development Center Associate to support its Service departments. This role is part of the initial contact team for customers interested in scheduling service. Associates assist customers by email and phone to arrange appointments for vehicle repairs, maintenance, and inspections. They also follow up about customers’ service experiences, remind customers about upcoming inspections and routine maintenance, support outreach campaigns, and coordinate with service department staff and the Sales BDC team.

Requirements

Excellent interpersonal, written, and oral communication skills.
Excellent listening skills and the ability to ask probing questions and understand customer concerns to schedule appropriate service time.
Strong work ethic and self-starter attitude.
Ability to manage multiple priorities and adapt to change in a fast-paced business environment.
Ability to work independently and as part of a team.
Professional and friendly demeanor, with the ability to quickly develop rapport with customers by phone and online.
Ability to learn and navigate new software quickly.
Typing speed of at least 30 words per minute.
Ability to sit at a computer for a minimum of 8 hours per workday.
Ability to lift up to 20 pounds.

Nice To Haves

Telesales experience.

Responsibilities

Receive inbound calls and internet inquiries to schedule service appointments.
Make outbound follow-up calls regarding customers’ service experiences.
Call or email customers to remind them about upcoming inspections and routine vehicle maintenance.
Participate in Service BDC outreach campaigns.
Attend training to develop a basic understanding of general automotive repair and service department activities.
Work collaboratively with Sales BDC staff.
Complete daily reporting and documentation as required by the shift.
Maintain communication and rapport with service department managers, advisors, technicians, and other staff.
Answer questions about vehicle service appointments.
Meet Quality Assurance requirements and other key performance metrics.
Follow Bowser policies and procedures, including safety policies.