Business Development Center Manager

Preston Toyota • New Castle, PA

13h

About The Position

Preston Auto Group is seeking an experienced Business Development Center (BDC) Manager to oversee customer communications by email and phone and lead a team of BDC coordinators. The position combines hands-on coaching with data-driven decision-making, with a focus on converting leads into appointments and appointments into sales. The manager will oversee department operations, develop staff, track performance, and coordinate with other dealership departments and leadership.

Requirements

• A successful track record in internet sales, auto dealership BDCs, or internet sales department management.
• Ability to manage high call volumes, internet leads, and call lists simultaneously.
• Overall knowledge of automotive sales and service department operations.
• Strong organizational skills and leadership abilities.
• Familiarity with dealership CRM and DMS systems.

Nice To Haves

• Experience training teams and individuals.

Responsibilities

• Oversee daily BDC department operations.
• Recruit and train BDC staff.
• Understand buying profiles and patterns of typical telephone prospects.
• Run daily, weekly, and monthly reports and track results.
• Prepare individual call results reports for BDC staff.
• Record and listen to customer calls.
• Train BDC staff by reviewing recorded and live calls and outcomes.
• Determine which customers to contact based on current marketing initiatives.
• Review performance and develop staff.
• Interface with other department heads.
• Participate in dealership management meetings.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid uniforms
• Paid time off
• Paid training
• Employee pricing on new vehicles
• Free access to the Preston Auto Fitness Center

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed