Business Develop Agent (BDC)

Bud Clary Auto • Longview, WA

15h

About The Position

The Business Develop Agent (BDC Agent) communicates with customers, co-workers, and management by telephone and email, handling inbound and outbound communications and scheduling customer appointments. The agent continually develops knowledge of dealership products, services, inventory, and processes to assist customers effectively. The role requires professional customer service, timely responses to inquiries, and adherence to dealership communication and marketing procedures.

The position is located at Longview Chevy & Subaru. Pay is $18.00 plus commission. The employer states that it is an Equal Employment Opportunity Employer and is committed to a workplace free from discrimination and harassment.

Requirements

• High school diploma or general education degree (GED).
• Ability to sit for long periods, stand, speak clearly, hear in person and over the telephone, operate office equipment with the hands, and reach with both hands and arms.
• Occasionally walk, bend, or lift up to 25 pounds.
• Close vision and ability to adjust focus.

Nice To Haves

• One year of experience in an office environment or related experience.

Responsibilities

• Complete 80–100 outbound calls each day, including emails where necessary, and handle inbound sales calls.
• Respond promptly, professionally, and effectively to customer inquiries.
• Use dealership templates to communicate with customers by email and telephone.
• Follow dealership call scripts for outbound sales calls.
• Schedule, log, and confirm customer appointments.
• Communicate customer information to the Manager when an appointment is scheduled.
• Study dealership products, services, and manufacturer information to better assist customers.
• Maintain thorough knowledge of dealership products and services.
• Study used vehicle inventory weekly.
• Understand relevant dealership processes.
• Comply with customer-handling and marketing functions as directed by the Manager.
• Inform the Manager of potential customer issues or problems.
• Perform outbound campaigns as directed by the Manager.
• Maintain a professional manner and appearance.

Benefits

• Comprehensive benefit package, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Life insurance coverage.
• Employee Assistance Program.
• PTO accumulation begins on the first day of employment; during the first year, hourly employees earn 1 hour of PTO for every 40 hours worked.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED