Business Development Coordinator (BDC) Agent

Ourisman Chevrolet • Suitland, MD

2d

About The Position

Ourisman Automotive Group is seeking a proactive, customer-focused Business Development Coordinator (BDC) to handle inbound and outbound communication with potential and existing customers and generate sales and service appointments. The role supports a positive customer experience while helping the dealership achieve its sales and service objectives.

The coordinator works with customers by phone, email, and chat; schedules appointments; identifies and qualifies sales leads; and follows up with interested customers. The position also involves maintaining accurate customer records in the dealership’s CRM system, staying informed about dealership promotions, vehicles, and services, meeting performance goals, and collaborating with sales, service, and management teams.

Requirements

• Excellent communication and interpersonal skills, including the ability to build rapport with customers.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite and experience with CRM systems.
• A positive attitude and strong customer service orientation, with a commitment to exceeding customer expectations.
• Ability to handle customer inquiries and resolve issues effectively and professionally.

Nice To Haves

• Previous experience in a customer service, sales, or call center role is preferred.
• Automotive industry experience is a plus.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries about vehicle sales and service needs.
• Schedule sales and service appointments and support a positive customer experience.
• Identify and qualify sales leads, converting them into opportunities for the sales team.
• Follow up promptly with customers interested in vehicles or services and maintain customer relationships.
• Update and maintain accurate, complete customer information in the dealership’s CRM system.
• Stay informed about dealership promotions, vehicle features, and service offerings to communicate effectively with customers.
• Meet individual and departmental performance goals related to customer interactions, appointments, and lead conversions.
• Work with sales, service, and management teams to support dealership objectives and improve the customer experience.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed