Business Development Coordinator (BDC) Agent
Ourisman Chevrolet•Marlow Heights, MD
About The Position
Ourisman Automotive Group is seeking a proactive, customer-focused Business Development Coordinator (BDC) to handle inbound and outbound communications with potential and existing customers and generate sales and service appointments. The role supports customer needs throughout the vehicle sales and service process, helps convert leads into opportunities, and works with dealership teams to enhance the customer experience.
Requirements
- Previous experience in customer service, sales, or a call center role is preferred.
- Excellent communication and interpersonal skills, including the ability to build rapport with customers.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Proficiency in Microsoft Office Suite and experience with CRM systems.
- A positive attitude and strong customer service orientation, with a commitment to exceeding customer expectations.
- Ability to handle customer inquiries and resolve issues effectively and professionally.
Nice To Haves
- Experience in the automotive industry.
Responsibilities
- Handle inbound and outbound calls, emails, and chat inquiries to assist customers with vehicle sales and service needs.
- Schedule sales and service appointments, providing a seamless and positive customer experience.
- Identify and qualify sales leads and convert them into opportunities for the sales team.
- Follow up promptly with customers interested in dealership vehicles or services and maintain strong customer relationships.
- Update and maintain accurate, complete customer information in the dealership's CRM system.
- Stay informed about dealership promotions, vehicle features, and service offerings to communicate effectively with customers.
- Meet individual and departmental performance goals for customer interactions, appointments, and lead conversions.
- Work with sales, service, and management teams to support dealership objectives and improve the customer experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance options
- Short-term and long-term disability insurance
- 401(k) plan with company match
- Paid time off
- Holiday leave
- Opportunities for professional development and growth
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
