BDC Business Development Representative

Madison Honda•Clinton, NJ

About The Position

The Customer Service BDC Consultant uses selling ability, computer skills, a courteous phone manner, and a positive attitude to bring clients into the dealership. The role handles heavy inbound and outbound calls, follows up with customers, and works to increase customer service satisfaction. The position requires professionalism, strong communication, organization, and the ability to meet or exceed monthly goals in a fast-paced environment. Comprehensive training is provided.

Requirements

High school diploma or equivalent.
Previous experience with phones or telemarketing; experience in automotive, business development, or customer service is highly preferable.
Previous experience with scripts, power tracks, and alternative choices.
Professional, enthusiastic, and friendly attitude when interacting with potential clients or customers.
Strong verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
Organized, able to multitask, and self-motivated.
Ability to work effectively as part of a team and on individually assigned tasks in a fast-paced, dynamic environment.
Strong time-management and prioritization skills.
Ability to use Microsoft Word; computer literacy and data-entry skills.

Nice To Haves

Previous phone or telemarketing experience in automotive, business development, or customer service.
Knowledge of Microsoft Word, computers, and data entry.

Responsibilities

Answer incoming phone calls according to script and schedule sales appointments.
Make outbound calls.
Log all customer comments.
Schedule follow-up contact when an appointment is not made.
Contact customers using scripts to schedule Sales and Service appointments.
Confirm scheduled appointments.
Post scheduled appointments on the BDC appointment board.
Reschedule appointments for customers who do not show.
Follow up with the Sales or Service Department to determine whether appointments were kept and their outcomes.
Schedule future customer contact as needed.
Update customer information in the database.
Generate letters, postcards, and emails according to a predetermined timeline to schedule follow-up reminders.
Contact customers based on current marketing initiatives.
Respond to customer website requests.
Contact Internet customers by email and phone to schedule appointments.
Follow up on Internet customer emails according to a predetermined timeline.
Notify the necessary departments when an appointment is scheduled.
Assist with other duties as assigned.
Meet or exceed monthly goals.