Business Development Representative BDC

Dave Kirk Chevrolet GMC•Crossville, TN

13h

About The Position

Victory Automotive Group is seeking a self-motivated Business Development Representative to support sales and service operations and provide an excellent customer experience. The representative receives, processes, and coordinates incoming sales inquiries, showroom requests, service requests, and internet queries. The role works closely with the Sales and Service departments and includes customer-facing communication as well as administrative support. Additional duties may be required on a routine basis.

Requirements

High school diploma or GED.
Previous experience in a similar position, such as administrative, clerical, call center, or customer service work.
Helpful attitude and friendly demeanor.
Highly professional and dependable.
Strong organizational and time management skills.
Strong computer and internet skills, including Microsoft Office suite.
Strong phone skills and excellent communication and interpersonal skills.

Nice To Haves

Working knowledge of the automotive industry.
Experience with Reynolds and Reynolds.

Responsibilities

Manage incoming sales and service appointment inquiries by phone or internet, including scheduling, confirming pending appointments, and following up on missed appointments.
Coordinate customer questions and issues with appropriate department personnel.
Track sold vehicles and hot sheets.
Confirm special order parts.
Help follow up with phone and internet sales leads.
Manage required paperwork and records and prepare documentation when needed.
Provide administrative assistance as needed.
Receive inbound calls and greet visitors in a friendly, interested, and helpful manner.