Business Development Representative BDC

Freeway Toyota of Gilroy•Gilroy, CA

16h

About The Position

Victory Automotive Group is seeking a self-motivated Business Development Representative to support its sales and service teams. The role receives, processes, and coordinates incoming sales inquiries, showroom requests, service requests, and internet queries. It involves welcoming visitors and responding to inbound calls in a friendly, helpful manner to provide excellent customer service and support sales generation. The representative works closely with the Sales and Service departments to meet customer needs. Additional duties may be required on a routine basis; the description is not an exhaustive list of responsibilities.

Requirements

High school diploma or GED.
Previous experience in a similar position, such as administrative, clerical, call center, or customer service work.
Helpful attitude and friendly demeanor.
Highly professional and dependable.
Strong organizational and time-management skills.
Strong computer and internet skills, including the Microsoft Office suite.
Strong administrative, phone, communication, and interpersonal skills.

Nice To Haves

Working knowledge of the automotive industry.
Experience with Reynolds and Reynolds.

Responsibilities

Manage incoming sales and service appointment inquiries by phone or internet, including scheduling and confirming appointments and following up on missed appointments.
Coordinate questions and issues with the appropriate department personnel.
Track sold vehicles and hot sheets.
Confirm special-order parts.
Help follow up with phone and internet sales leads.
Manage required paperwork and records and prepare documentation when needed.
Provide administrative assistance as needed.