Business Develop Mngr I

East Cambridge Savings Bank•Belmont, MA

1d•$78,700 - $101,000

About The Position

East Cambridge Savings Bank’s Retail Division is recruiting a Business Development Manager I. Under the general direction of the Senior Vice President - Retail Officer, this role organizes, coordinates, and directs Banking Center operations. Under the general direction of the Vice President – Senior Banking Center Administrator, the manager oversees production goals and fosters a customer-centric retail environment consistent with Bank policies, procedures, and strategic goals. The role directs daily Banking Center activities, manages staff performance and development, and leads business development planning and outreach. It is responsible for originating and selling mortgage/HELOC and consumer loans, building relationships with retail and small business customers, supporting regulatory compliance, and preparing and maintaining the Banking Center budget. The manager also represents the Bank in community activities and ensures operational, security, and regulatory requirements are followed.

Requirements

Bachelor’s degree or related knowledge and skills gained through experience.
One year of management experience or three years of supervisory experience in a branch banking environment.
At least four years of business development experience in retail banking, including demonstrated ability to meet business development goals and monitor staff business development efforts.
Proficiency with digital banking products.
Excellent customer service, organizational, verbal communication, written communication, and problem-solving skills.
Ability to work independently and demonstrate initiative.
Knowledge of retail banking compliance.
Experience preparing and maintaining budgets.
Ability to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.

Responsibilities

Plan, coordinate, and direct daily Banking Center activities, ensuring efficient, effective, and courteous customer service.
Conduct performance reviews; counsel, train, and develop staff; make hiring, salary, and promotion recommendations; provide staff direction and guidance; assist with complex transactions and Banking Center issues; and conduct staff meetings.
Develop and lead the Banking Center business development strategic plan, including direct business development, referrals, and promotional efforts to meet production goals.
Assess market position and competitive opportunities with the team, and monitor completion of business development goals and objectives.
Sell and originate mortgage/HELOC and consumer loans, assist applicants with questions and follow-up research, and approve and close loans within established limitations.
Make business development calls to current and prospective small business and retail customers; compile information for financial analysis; respond to information requests; and generate and refer small business loans.
Manage the business development plan, track employee progress weekly, use data analytics to assess current and prospective relationships, and expand outreach to grow the customer base.
Conduct weekly business development meetings and strategy sessions; train, coach, and counsel staff; assign tasks and account responsibilities according to complexity and experience; and implement employee recognition programs.
Work with Banking Center team members to meet performance goals, develop strategies and promotions, maintain knowledge of the Center’s products and services, recommend new products to Senior Management as needed, and monitor team progress.
Maintain knowledge of and ensure compliance with BSA, AML, CIP, and OFAC requirements; monitor specified currency transaction and check-purchase documentation; ensure timely staff training and adherence to procedures; and report compliance issues and potential suspicious activity.
Meet production goals by applying business banking strategies to sell Bank products and services, develop relationships in the business community, call on businesses, and participate in community and civic activities that promote the Bank and community growth.
Prepare and maintain the Banking Center budget and report monthly variances to the SVP - Retail.
Assist in developing policies and procedures for uniform Banking Center operations; ensure equipment maintenance and Banking Center security procedures are followed.
Keep abreast of banking industry developments and perform operational audits in preparation for audits and regulatory examinations.
Comply with applicable federal, state, and local laws and regulations, including S.A.F.E. Act registration, renewal, and updating requirements; attend meetings and seminars as needed.
Perform related customer service, managerial, administrative, and special projects as required or assigned.