Business Develop Mngr I

East Cambridge Savings Bank•Belmont, MA

About The Position

East Cambridge Savings Bank’s Retail Division is recruiting a Business Development Manager I. Under the general direction of the Senior Vice President - Retail Officer, the manager organizes, coordinates, and directs Banking Center operations. Under the general direction of the Vice President – Senior Banking Center Administrator, the manager oversees production goals and cultivates a customer-centric retail environment consistent with Bank policies, procedures, and strategic goals. The role leads daily Banking Center activities, staff performance and development, customer service, lending and business development, regulatory compliance, budgeting, security, and operational controls. The manager develops and monitors business development strategies, builds relationships with retail and small business customers, and represents the Bank in community activities. Compensation is commensurate with experience, skill set, and other qualifications.

Requirements

Bachelor’s degree, or related knowledge and skills gained through experience.
One year of management experience or three years of supervisory experience in a branch banking environment.
At least four years of business development experience in retail banking, including demonstrated ability to meet business development goals and monitor staff business development efforts.
Proficiency with digital banking products.
Excellent customer service, organizational, verbal communication, written communication, and problem-solving skills.
Ability to work independently and take initiative.
Knowledge of retail banking compliance.
Experience preparing and maintaining budgets.
Ability to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.

Responsibilities

Plan, coordinate, and direct the daily activities of a Banking Center, ensuring efficient, effective, and courteous customer service.
Conduct performance reviews; provide counsel, training, and development; guide staff; make hiring, salary, and promotion recommendations; and assign tasks and accounts based on complexity and staff experience.
Assist staff with complex transactions and Banking Center issues, and conduct periodic staff meetings.
Develop and lead Banking Center business development plans, including direct outreach, referrals, promotional efforts, and strategies to meet production goals.
Assess market position and competition, monitor progress toward goals, track employee progress weekly, use data analytics to assess customer relationships, and expand outreach to grow the customer base.
Conduct weekly business development meetings and strategy sessions; train, coach, and counsel staff; and implement employee recognition programs related to business development.
Sell and originate mortgage/HELOC and consumer loans; assist applicants, approve and close loans within established limits, and generate and refer small business loans to meet goals.
Make business development calls to current and prospective small business and retail customers; compile information for financial analysis and follow up on information requests.
Work with the Banking Center team to meet performance goals, maintain knowledge of the Center’s products and services, and recommend new products to Senior Management as needed.
Maintain branch compliance with BSA, AML, CIP, OFAC, and other applicable requirements; monitor relevant transaction documentation; ensure timely staff training; and report compliance concerns and potential suspicious activity.
Meet production goals by using business banking strategies to sell Bank products and services, developing business-community relationships, calling on businesses, and participating in civic and community activities.
Prepare and maintain the Banking Center budget and report monthly variances to the SVP - Retail.
Assist in developing policies and procedures for consistent Banking Center operations and ensure proper maintenance of equipment.
Secure the Banking Center and follow security procedures, including maintaining cameras and alarms and safeguarding cash and checks.
Keep abreast of banking-industry developments and perform operational audits in preparation for audits and regulatory examinations.
Comply with applicable federal, state, and local laws and regulations, including S.A.F.E. Act registration, renewal, and updating requirements.
Attend meetings and seminars as needed and perform related customer service, managerial, administrative, and special-project duties as assigned.