Business Customer Support Associate

The job overview for the Business Customer Support Associate role at Wise is to provide world-class customer support to Business customers through phone, email, and chat channels. The main mission is to ensure that customers have an excellent experience with Wise and to help them save money by using the platform. The role offers the opportunity to make an impact, work globally with a diverse team, inspire innovation, and contribute to making money borderless. Strong communication skills, flexibility, organization, composure under pressure, teamwork, growth orientation, technical proficiency, and a genuine desire to help others are key qualities for success in this role.

• Provide world-class customer support via email and phone channels for Business customers from all over the world
• Understand the importance of making customers happy and strive to achieve that goal with every contact
• Be creative, friendly, and solution-oriented when interacting with customers and colleagues
• Understand the need to meet and exceed expectations and go the extra mile for customers
• Make an impact by demonstrating intellectual curiosity, growth mindset, and a solution-oriented attitude
• Be yourself and contribute to a positive and drama-free work environment
• Work globally with a diverse team and customers from all over the world
• Inspire teams with your ideas, knowledge, self-starting attitude, and customer insight
• Have exceptional verbal and written English skills for effective communication with customers
• Be flexible and open to working various shifts, including evenings and occasional weekends
• Be organized, methodical, and multitask effectively with a solution-oriented mindset
• Remain calm and composed under pressure in a fast-paced and ever-changing environment
• Be a team player, honest, and take ownership of mistakes
• Embrace a growth-oriented mindset and actively seek feedback and learning opportunities
• Be technically inclined with a typing speed of at least 35 words-per-minute and the ability to learn new software and systems quickly
• Ideally have previous experience in customer support, preferably in banking or finance, but open to working with the right person regardless of experience level.

• Exceptional verbal and written English skills
• Flexibility to work days, evenings, and occasional weekend shifts
• Organized and methodical with a solution-oriented mindset
• Ability to multitask and work under pressure in a fast-paced environment
• Team player with honesty, accountability, and respect for others
• Growth-oriented with a desire for feedback and learning
• Technically inclined with a typing speed of at least 35 words-per-minute
• Previous customer support experience preferred, ideally in banking or finance

• $20.50 per hour starting salary
• RSU's in a rapidly growing company
• Hybrid working model – a mix of working from home and from the office
• Remote work for 90 days a year
• Annual self-development budget
• Medical, dental, & vision insurance – including HSA and FSA options
• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• Pet friendly offices
• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid "Me" days, and a paid volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us
• 401k with up to a 4% employer match