Business Banking Relationship Manager

KeyBank • Hartford, CT

4d • Hybrid

About The Position

The Business Banking Relationship Manager serves as a relationship manager and financial advisor to business clients, introducing Business Banking products, capabilities, and solutions to meet client needs and exceed service expectations. The role focuses on acquiring new relationships and managing and growing existing ones. The manager is expected to apply strong credit, operational, and compliance risk management as a first line of defense, supporting KeyBank’s profitability standards and moderate risk profile.

The role acts as clients’ trusted financial advisor, primary contact, and Business Banking expert. It develops business by understanding clients’ businesses and industries, analyzing relevant information and trends, explaining KeyBank’s capabilities, and identifying how banking products can support clients. The manager maintains prospecting and referral activities, assembles internal expert teams as needed, and identifies cross-selling opportunities.

The manager continually develops sales and credit expertise, partners with Credit on credit decisions, and leads and participates in underwriting, structuring, and portfolio management. The role is accountable for portfolio activities and issues, accurate risk assessment, and sound asset quality. Other duties may be assigned or changed, and the employee must comply with KeyBank policies and procedures and conduct business ethically and professionally.

The position is based at 225 Asylum Street, Suite 1910, Hartford, Connecticut. Key prioritizes in-office presence while offering flexible options when work can be performed effectively in a mobile environment. Occasional travel, including overnight stays, is required.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of experience in a small business or commercial lending environment.
• At least 1 year of experience cross-selling products.
• Demonstrated ability and track record of meeting or exceeding aggressive sales goals.
• Ability to build trust through a client-centric approach.
• Ability to use a long-term, innovative approach to client problem-solving and decision-making.
• Expertise within a defined industry or geography and product set.
• Focus on revenue growth and generating results.
• Understanding of the financial, operational, and strategic drivers of client organizations.
• Ability to use structured sales methodologies while remaining attentive to the client and environment.
• Understanding of KeyBank’s risk culture and ability to manage risk-reward trade-offs.
• Ability to communicate face-to-face and by phone, and frequent use of a PC or laptop.

Responsibilities

• Serve as a trusted financial advisor, business partner, primary contact, and Business Banking expert for clients.
• Acquire new relationships and manage and grow existing client relationships.
• Develop a holistic understanding of clients’ and prospects’ businesses, industries, and relevant trends to drive growth and business development.
• Educate clients on KeyBank’s capabilities and how products such as cash management, payments, and equipment finance can support their businesses.
• Prospect actively through identification, qualification, and calling, and develop a Center of Influence referral network.
• Assemble cross-functional teams to respond to customer requests and bring in experts when appropriate.
• Identify cross-sell opportunities and continuously improve sales and credit expertise, sharing knowledge with team members.
• Partner with Credit as the first-level sponsor for credit decisions.
• Lead and participate in credit processes, including underwriting, structuring, and portfolio management.
• Maintain accountability for portfolio activities and issues, sound asset quality, and accurate risk assessment.
• Manage credit, operational, and compliance risks in accordance with KeyBank’s risk culture and policies.
• Perform other duties as assigned and comply with KeyBank policies, ethical standards, and client-focused practices.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The job posting refers applicants to a benefits list for the benefits for which the position is eligible, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level