Business Banking Relationship Manager

BMO•Milwaukee, WI

4d•$65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices within an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to colleagues as appropriate. It develops and executes sales and relationship-management strategies to attract new clients, expand existing relationships, achieve retention objectives, and grow profitable business and wallet share. The role delivers responsive customer service and financial solutions informed by clients’ needs and goals, answers questions about business banking products and services, and resolves or escalates issues. It develops referral networks and local market relationships, builds client trust, and provides advice and recommendations to customers and internal stakeholders. The position also analyzes business information and performance, supports operational and change-management initiatives, coordinates data governance, and executes work accurately and efficiently. It follows security, confidentiality, regulatory, and risk-management requirements, applying sound judgment and taking measured risks in alignment with BMO’s policies and approved risk appetite. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
Proactively develop and execute sales strategies to attract new business clients and expand existing relationships.
Develop internal and external networks and referral sources to support business growth.
Generate appointments and business opportunities through targeted sales efforts.
Develop, maintain, and execute a business plan and relationship-management strategies to achieve customer retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport, credibility, and trust as a relationship manager.
Understand the local market and develop relationships with centres of influence.
Deliver exceptional customer service through expertise, responsive service, and support.
Develop and maintain long-term profitable relationships and expand wallet share within the assigned portfolio.
Answer inquiries and provide accurate information about business banking products and services.
Understand customer needs and offer financial solutions that support customer goals.
Resolve or escalate issues.
Develop solutions and recommendations based on business strategy and stakeholder needs.
Provide advice and guidance to assigned business or group on implementing solutions.
Break down strategic problems and analyze data and information to provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
Provide input into the planning and implementation of operational programs.
Execute work to deliver timely, accurate, and efficient service.
Support the development and promotion of a business or group program.
Follow security and safeguarding procedures and apply due diligence to prevent loss and comply with bank policies and ethical standards.
Maintain the confidentiality of customer and Bank information in accordance with policies and procedures.
Identify risks and take appropriate actions, including meeting documentation and regulatory requirements to maintain operational integrity.
Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, protect assets, and follow applicable policies, laws, and regulations.
Exercise judgment to identify, diagnose, and solve problems within established rules; work independently on complex tasks, including unique situations.