Business Banking Relationship Manager

BMO•Dinuba, CA

12d•$65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies consultative sales and business development practices for an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops client rapport and credibility by understanding local markets and customer needs, providing expertise and responsive service, and offering financial solutions aligned with customer goals. The role develops and executes sales and business plans to attract new clients, grow existing relationships, generate referrals and appointments, retain customers, and expand wallet share. It also provides business banking product information and guidance, resolves or escalates issues, and makes recommendations based on business strategy and stakeholder needs. The position analyzes performance and data, coordinates databases in accordance with governance standards, supports operational programs, and participates in change management activities. It executes work accurately and efficiently while following security, confidentiality, due diligence, risk management, regulatory, and ethical requirements. Broader work or accountabilities may be assigned as needed. The role typically requires 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. The stated salary range is $65,000–$140,000. BMO’s compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards. Benefits mentioned include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
Develop and execute sales strategies to attract new clients and expand existing relationships.
Build internal and external networks and referral sources to grow the business.
Generate appointments and opportunities through targeted sales efforts.
Develop, maintain, and execute business and relationship-management plans to achieve customer-retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport, credibility, and trust as a relationship manager.
Understand the local market and develop relationships with centres of influence.
Deliver responsive customer service, provide expertise and support, and answer inquiries about business banking products and services.
Understand customer needs and offer financial solutions aligned with customer goals.
Resolve or escalate issues.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
Develop and maintain profitable relationships and expand wallet share within the assigned portfolio.
Analyze strategic problems, data, and information to provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Provide input into operational program planning and implementation.
Execute work to deliver timely, accurate, and efficient service; support the development and promotion of a business or group program.
Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintain confidentiality of customer and Bank information in accordance with policies and procedures.
Identify risks and take appropriate actions, including meeting documentation and regulatory requirements.
Apply the Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved risk appetite, applicable policies, laws, and regulations.