Business Banking Relationship Manager - Wilmington, NC

Bank of America•Wilmington, NC

13d

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million while managing and deepening relationships with high-value and opportunity clients. The role supports the profitability and growth of the business banking customer base by identifying and developing opportunities, prospecting, networking, and building external referral sources. It also includes opening core business accounts in accordance with procedural guidelines. The position is part of an in-office culture intended to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The role is field-based at least 80% of the time and works a 1st shift schedule for 40 hours per week.

Requirements

High school diploma, GED, secondary school, or equivalent.
Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and enjoyment of prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze clients' financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Enjoyment of partnering and negotiating with bank employees to resolve client issues.
Demonstrated management of a client portfolio focused on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
Skills in client experience, branding, client management, client solutions advisory, customer and client focus, pipeline management, credit documentation, financial analysis, oral and written communications, prioritization, coaching, interpreting relevant laws, rules, and regulations, prospecting, and risk management.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor's degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to meet client needs, drive sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios while spending at least 80% of the time in the field.
Build relationships with Merchant, Practice Solutions, Treasury, and Business Banking partners to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while supporting a client- and employee-centric culture.
Acquire new client opportunities through prospecting, networking, and developing external referral sources.
Open core business accounts while adhering to procedural guidelines.
Manage and deepen relationships with high-value and opportunity clients and support growth in customer-base profitability.