Business Banking Relationship Manager

Bank of Montreal • Huntington Beach, CA

11d

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages a portfolio of small business clients to develop new business, increase market share, retain customers, and expand profitable relationships. The role applies consultative sales and business-development practices within an assigned jurisdiction or portfolio, identifies client opportunities, and refers clients to BMO colleagues as appropriate. It builds internal and external networks and referral sources, develops relationships with local centers of influence, and executes sales and relationship-management strategies to attract clients, cross-sell products and services, and grow wallet share.

The role delivers responsive customer service and financial guidance, answers questions about business banking products and services, understands client goals, and recommends appropriate solutions. It monitors performance, analyzes information, addresses issues, and advises assigned business groups on implementing solutions. The position also supports operational programs and change-management initiatives, coordinates database management in keeping with data-governance standards, and completes work accurately and efficiently.

The Relationship Manager follows bank security, confidentiality, due-diligence, regulatory, and risk-management requirements, taking appropriate action to protect customers and the bank. The role primarily focuses on a business group within BMO, though it may have broader enterprise-wide responsibilities. It works independently on complex tasks, exercises judgment to solve problems within established guidelines, and may be assigned additional duties as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Build and manage relationships with a portfolio of small business clients to develop new business, retain customers, and increase BMO’s market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources, and develop relationships with local centers of influence.
• Generate appointments and sales opportunities through targeted efforts.
• Develop and execute business plans and relationship-management strategies to achieve customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Provide responsive customer service, product information, financial guidance, and solutions aligned with customer goals.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise business groups on implementation.
• Analyze data and information to provide insights and recommendations; monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into the planning and implementation of operational programs and support the development and promotion of business/group programs.
• Complete work accurately, efficiently, and on time.
• Follow security, safeguarding, confidentiality, due-diligence, regulatory, and ethical requirements to prevent loss and maintain operational integrity.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation, depending on position pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree