Business Banking Relationship Manager - Boston, MA

Bank of America•Boston, MA

20d•$90,000 - $110,000•Onsite

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million, while managing and deepening relationships with high-value and opportunity clients. The role supports the profitability and growth of the business banking customer base, identifies and develops business opportunities, and acquires new clients through prospecting, networking, and external referral sources. It also includes opening core business accounts in accordance with procedural guidelines. The position manages the end-to-end client journey, identifies specialized small-business opportunities, and provides advice on credit, products, services, and digital capabilities. The role works with internal partners to grow opportunities, delivers a branded customer experience, and supports performance and growth across the bank’s Small Business segment. It also includes coaching and developing associates and clients. The role is based at 100 Federal Street in Boston, Massachusetts, and requires field work at least 80% of the time.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and enjoyment of prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze clients’ financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Ability to partner and negotiate with a team of bank employees to solve client issues.
Demonstrated management of a client portfolio focused on relationship development and deepening.
Thorough knowledge of small-business financial products and services.
Familiarity with CRM platforms and other banking systems.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to address client needs, drive sales opportunities, and mitigate risk.
Identify and refer specialized small-business opportunities and solutions, including through small-business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios while spending at least 80% of the time in the field.
Build relationships with Merchant, Practice Solutions, Treasury, and Business Banking partners to increase small-business opportunities.
Use credit knowledge to advise small-business owners on solutions, services, and digital capabilities that support short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth for the bank’s Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while fostering a client- and employee-centric culture.
Open core business accounts while adhering to procedural guidelines.
Prospect, network, and develop external referral sources to acquire new client opportunities.