Business Banking Relationship Manager

Bank of Montreal • Oakland, CA

11d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business, grow BMO’s market share, and expand existing relationships. The role uses consultative sales and business development practices to identify prospective clients, generate appointments, cross-sell products and services, and develop referral networks. It delivers responsive customer service, provides information and financial solutions aligned with client goals, and builds long-term, profitable relationships while pursuing retention and wallet-share objectives.

The position develops and executes business and relationship management plans, understands local markets, and builds relationships with centres of influence. It also analyzes business problems and data, monitors performance, coordinates databases in accordance with data governance standards, and contributes to operational and change-management initiatives. The role follows security, due diligence, confidentiality, risk-management, regulatory, and ethical requirements, and exercises judgment and independence when addressing complex or unique situations. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share.
• Apply consultative sales and business development practices for an assigned jurisdiction or portfolio.
• Identify opportunities and refer clients to BMO colleagues as appropriate.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources, generate appointments, and develop relationships with local centres of influence.
• Develop, maintain, and execute business and relationship-management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust through expertise, responsive service, and support.
• Maintain long-term profitable relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions aligned with customer goals; resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Provide input into operational program planning and implementation; support the development and promotion of a business or group program.
• Execute work to provide timely, accurate, and efficient service.
• Follow security and safeguarding procedures and conduct due diligence under Bank policies and ethical standards to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in compliance with policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, applicable policies, laws, and regulations.
• Work independently on complex tasks, exercise judgment to diagnose and solve problems within established rules, and take on broader accountabilities as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level