Business Banking Relationship Manager

BMO • Elm Grove, WI

5d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business and increase BMO’s market share. The role applies consultative sales and business development practices within an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. It develops and executes strategies and business plans to attract clients, expand existing relationships, retain customers, and grow profitable business.

The position delivers business banking product and service guidance, understands customer goals, and recommends financial solutions. It also contributes to operational programs and change initiatives, monitors performance, coordinates data management, and follows the bank’s security, confidentiality, regulatory, and risk-management requirements. Work is primarily focused on a business group within BMO, with the possibility of broader enterprise-wide focus.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase BMO’s market share.
• Proactively develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support ongoing business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, confidence, and trust as the relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver responsive customer service, expertise, and support.
• Develop and maintain long-term profitable relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that meet customer goals.
• Resolve issues or escalate them as appropriate.
• Develop solutions and recommendations based on business strategy and stakeholder needs.
• Provide advice and guidance to the assigned business or group on implementing solutions.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into the planning and implementation of operational programs.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and apply due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information in compliance with policies and procedures.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.
• Exercise judgment to identify, diagnose, and solve problems within established rules; work independently on complex tasks, including unique situations.
• Undertake broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree