Business Banking Relationship Manager

BMO•Los Angeles, CA

12d•$65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices for an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops and executes strategies to attract new clients and expand existing relationships, while providing responsive customer service, financial solutions, and advice that support customer goals and business growth. The role also supports business and operational programs through data analysis, performance monitoring, change management, and implementation planning. It works independently on complex tasks, applies judgment to diagnose and solve problems, and follows the Bank’s risk-management, security, confidentiality, regulatory, and ethical requirements. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Develop and execute sales strategies to attract new business clients and expand existing relationships.
Build internal and external networks and referral sources to support business growth.
Generate appointments and opportunities through targeted sales efforts.
Develop, maintain, and execute business plans and relationship-management strategies to achieve customer-retention objectives.
Identify prospective customers and cross-sell products and services suited to their needs.
Build client rapport, credibility, and trust as a relationship manager.
Understand the local market and develop relationships with centres of influence.
Deliver responsive customer service and provide expertise, support, and accurate information about business banking products and services.
Develop profitable long-term relationships and expand wallet share within the assigned portfolio.
Understand customer needs and recommend financial solutions that support customer goals.
Resolve or escalate issues.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
Analyze data and strategic problems to provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Provide input into operational program planning and implementation.
Execute work to deliver timely, accurate, and efficient service; support development and promotion of business/group programs.
Follow security and safeguarding procedures and perform due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
Protect the confidentiality of customer and Bank information in accordance with Bank policies and procedures.
Identify risks and take appropriate action, including meeting documentation and regulatory requirements.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, applicable policies, laws, and regulations.
Work independently on complex tasks, using judgment to identify, diagnose, and solve problems within established rules.