Business Banking Relationship Manager

Bank of America•Chandler, AZ

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million and actively manages and deepens relationships with high-value and opportunity clients. The role supports the profitability and growth of the business banking customer base, identifies and develops business opportunities, and acquires new clients through prospecting, networking, and external referral sources. It also involves opening core business accounts in accordance with procedural guidelines. The role delivers a branded client experience, primarily in the field, and partners with colleagues across Merchant, Practice Solutions, Treasury, and Business Banking. The manager uses credit knowledge and financial analysis to advise business owners on products, services, and digital capabilities that support their business goals. The position contributes to the sales delivery model and growth of the bank’s Small Business segment, while coaching and developing associates and supporting a client- and employee-centric culture. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. This position requires being in the field at least 80% of the time. The schedule is first shift, 40 hours per week.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and willingness to spend time prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze clients’ financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Enjoyment of partnering and negotiating with a team of bank employees to solve client issues.
Demonstrated management of a client portfolio with a focus on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
High school diploma/GED or equivalent work experience.
Ability to be in the field a minimum of 80% of the time.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to meet client needs, identify sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions, including conducting small business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios and spend a minimum of 80% of the time in the field.
Build relationships with partners in Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth of the bank’s Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
Manage and deepen high-value and opportunity client relationships and support growth in business banking customer profitability.
Acquire new client opportunities through prospecting, networking, and developing external referral sources.
Open core business accounts in accordance with procedural guidelines.