Business Banking Relationship Manager

Bank of Montreal•Bend, WI

3d•$65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices to attract new clients, grow existing relationships, expand wallet share, and meet customer retention objectives. The manager develops sales strategies, business plans, internal and external networks, and referral sources, while identifying customer needs and recommending suitable financial solutions and products. The position provides responsive business banking expertise and service, maintains long-term profitable client relationships, answers product and service inquiries, and resolves or escalates issues. It also analyzes business and performance information, recommends solutions, supports program and change initiatives, coordinates database management in accordance with data governance standards, and carries out operational work efficiently. The role requires adherence to security, confidentiality, regulatory, ethical, and risk-management requirements, including sound risk-informed decisions within BMO’s policies and approved risk appetite. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase BMO’s market share.
Proactively develop and execute sales strategies to attract new business clients and expand existing relationships.
Develop internal and external networks and referral sources, generate appointments, and pursue targeted sales opportunities.
Develop, maintain, and execute business plans and relationship management strategies to achieve customer retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport, credibility, and trust, and develop relationships with local centres of influence.
Deliver exceptional customer service, provide expertise and responsive support, answer inquiries, and provide accurate information about business banking products and services.
Understand customer needs and recommend financial solutions that support customer goals.
Resolve or escalate issues and provide advice and guidance on implementing solutions.
Break down strategic problems and analyze data and information to develop insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
Provide input into the planning and implementation of operational programs and support development and promotion of business/group programs.
Execute work to deliver timely, accurate, and efficient service.
Follow security and safeguarding procedures and exercise due diligence to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintain confidentiality of customer and Bank information and comply with Bank policies and procedures.
Identify risks and take appropriate actions, including completing documentation and regulatory requirements to maintain operational integrity.
Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, protect assets, and comply with applicable policies, laws, and regulations.
Perform other broader work or accountabilities as assigned.