Business Banking Relationship Manager

BMO•Mount Prospect, IL

6d•$65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Applies consultative sales and business development practices for an assigned jurisdiction or portfolio, identifying opportunities and referring clients to BMO colleagues as appropriate. Develops sales strategies, networks, referral sources, and business plans to attract clients, grow existing relationships, and meet retention objectives. Provides expertise and responsive service, understands customer goals, and recommends appropriate financial solutions and products. The role also develops recommendations based on business strategy and stakeholder needs; analyzes information and performance; coordinates databases in accordance with data governance standards; and supports operational programs and change management activities. It follows security, confidentiality, regulatory, and risk-management requirements to protect customer and Bank information and maintain operational integrity. The position works independently on a range of complex tasks, with broader responsibilities possible as assigned.

Requirements

Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage a portfolio of small business client relationships to generate new business and increase market share.
Develop and execute sales strategies to attract new business clients and expand existing relationships.
Develop internal and external networks and referral sources, generate appointments, and build relationships with local centres of influence.
Create, maintain, and execute business and relationship management plans to achieve customer retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport, provide expertise and responsive service, answer inquiries, and provide accurate information about business banking products and services.
Understand customer needs and recommend financial solutions that support customer goals.
Develop and maintain profitable client relationships and expand wallet share within the assigned portfolio.
Resolve or escalate customer issues.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
Analyze data and strategic problems to provide insights and recommendations; monitor performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with governance standards.
Build change management plans and lead or participate in readiness, planning, stakeholder management, execution, evaluation, and sustainment activities.
Provide input into operational program planning and implementation, and support the development and promotion of business or group programs.
Execute work accurately, efficiently, and on time.
Follow security and safeguarding procedures and apply due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintain confidentiality of customer and Bank information and identify risks, taking appropriate actions and completing required documentation and regulatory requirements.
Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved risk appetite, policies, laws, and regulations.