Business Banking Relationship Manager

Commerce Bank•Kansas City, MO

About The Position

Manage and service a portfolio of commercial customers by building, expanding, and maintaining strong relationships and supporting a high level of customer satisfaction. The role serves as the primary advisor for assigned commercial relationships and handles customer service needs, credit activity, loan documentation, portfolio reporting, and compliance. The position requires substantial commercial banking experience, strong credit and analytical capabilities, sound independent judgment, and effective relationship-management skills.

Requirements

Strong knowledge of commercial products, credit policies, procedures, and terminology.
Ability to maintain a valid driver's license and meet Commerce Bank's driving-record criteria; continued employment may depend on meeting driving requirements.
Excellent analytical and problem-solving skills.
Well-developed negotiation skills.
Strong independent decision-making skills with minimal management oversight.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Inquisitive, agile team player with excellent written, verbal, and interpersonal communication skills.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and demonstrate behavior aligned with the company's culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, and Outlook.
Bachelor's degree or equivalent combination of education and experience.
At least 5 years of commercial banking experience.
Must be eligible to work in the United States without sponsorship now or in the future.
Must authorize a consumer report disclosing credit history and a review of motor vehicle driving records if considered for the position.

Responsibilities

Manage a large portfolio of diverse and complex commercial relationships using critical-thinking skills.
Participate in and target customer prospect-calling activities with a relationship manager, particularly for active new credit opportunities.
Serve as the primary advisor for assigned commercial relationships and support customer satisfaction and retention.
Work with the Team Leader semi-annually to ensure appropriate products and services are cross-sold to relationships.
Handle service requests for existing customers, including loan renewals and modifications.
Work with regional managers on credit requests, including underwriting, loan structuring, negotiating and pricing, collateral, and industry and credit-risk analysis.
Complete loan-booking requirements, including negotiating terms, reviewing loan documentation, and assisting with closings.
Manage the annual credit-review schedule for the relationship-manager team.
Prepare loan presentations and credit reviews as needed.
Report on loans, including past dues, documentation and collateral exceptions, financial performance updates, and portfolio profitability.
Work with regional managers to manage the credit of watch-list credits.
Comply with bank policies, procedures, regulations, and laws.
Perform other duties as assigned.