Business Banking Relationship Manager

BMO • Petaluma, CA

7d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Applies consultative sales and business development practices to an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops sales strategies, networks, referral sources, and business plans to attract clients, expand existing relationships, retain customers, and grow portfolio profitability.

Delivers responsive customer service and financial guidance, assesses customer needs, provides information about business banking products and services, and recommends solutions that support customer goals. The role also analyzes business information, monitors performance, supports operational and change initiatives, manages data in accordance with governance standards, and follows security, confidentiality, regulatory, and risk-management requirements. Work focuses primarily on a BMO business or group, may include broader enterprise-wide responsibilities, and is performed independently across complex tasks. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to grow BMO’s business.
• Generate appointments and business opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services to meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Provide responsive customer service, expertise, and support.
• Develop profitable long-term relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that meet customer goals.
• Resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs.
• Provide advice and guidance to the assigned business or group on solution implementation.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational program planning and implementation.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and exercise due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identify risks and take appropriate actions, including completing required documentation and meeting regulatory requirements, to maintain operational integrity.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions within approved Risk Appetite, protect assets, and comply with applicable policies, laws, and regulations.
• Exercise judgment to identify, diagnose, and solve problems within established rules; work independently on a range of complex tasks.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives may be included in the total compensation package.
• Discretionary bonuses and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree